Terms and Conditions for 2ned ApS

Company Information
2ned ApS
Ravnsøvej 7
8240 Risskov
CVR: 42164453
Phone: +45 22 24 67 87
E-mail: kontakt@2ned.dk

 

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Prices & Payment

All prices on the website are listed in Danish Kroner (DKK) and include 25% VAT.

You can pay with MobilePay, Visa/Dankort, Mastercard, Apple Pay, and ViaBill.

Payment will only be charged to your account once the physical item has been dispatched, or the digital product has been delivered/activated, unless otherwise stated in your order.

We use a secure payment server that encrypts all information using SSL protocol, ensuring your data is safe and cannot be read by unauthorised parties.

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Shipping & Delivery

The delivery time for your order is normally 1–3 business days, some countries might experience 3-5 business days. Shipping costs depend on the chosen delivery method.

2ned ApS ships orders via GLS and PostNord, or through subcontractors engaged by either carrier, with delivery available either to a parcel shop or directly to your home, but delivery methods are also country specific. In our checkout you can see the options we offer to your country.

You will always receive a track & trace number so you can follow your order.

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Right of Withdrawal

You have a 60-day right of return on all items purchased from our webshop, unless otherwise specifically stated in your order. The item must be returned in the same condition as when you received it.

How to exercise your right of withdrawal

• The return period runs from the day on which you receive the item.
  
  
• You must use our dedicated return portal, which can be found at the bottom of our website, or via this link: Return Portal

If you exercise your right of return, we will refund the full purchase amount. If you choose a different return method, you must bear the cost yourself.

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Condition of returned goods

You may try on the item in the same way as if you were in a physical store. If the item has been used beyond this, you are liable for any decrease in its value. The condition of the returned item will be assessed by 2ned ApS.

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Standard right of withdrawal statement

As a rule, you have a 14-day right of withdrawal. At 2ned ApS, however, we extend this to 60 days.

To exercise the right of withdrawal, you must provide us with an unambiguous declaration by e-mail. You may use the standard withdrawal form found in Annex 1 of the Danish Consumer Contracts Act, or simply contact us directly at kontakt@2ned.dk.

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Digital Products

If you purchase digital products (such as downloads or online content), you consent to delivery beginning immediately. You also acknowledge that your right of withdrawal lapses once delivery has begun.

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Right of Complaint

You have a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty covers defects and faults that are not due to normal wear and tear or incorrect use.

Complaints must be made within a reasonable time after you have discovered the defect. A complaint made within 2 months is always considered timely.

We cover reasonable return shipping costs in connection with complaints.

Returns should be sent to:

2ned ApS
Ravnsøvej 7
8240 Risskov

We do not accept return parcels sent cash on delivery.

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Personal Data & Privacy Policy

To complete a purchase with us, we require the following information:

• Name

• Address

• Telephone number

• E-mail address

This information is registered in our customer records with the purpose of delivering your order. We retain the information for 5 years, after which it is deleted.

Only relevant employees at 2ned ApS have access to the information.

We transmit personal data securely and confidentially in accordance with GDPR. Your information will never be disclosed without your consent.

As a registered user, you have the right to access the information we hold about you, and you may at any time request deletion. Inquiries should be directed to our data controller:
Thomas Overgaard – thomas@2ned.dk

 

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Cookies

At www.2ned.dk we use cookies to optimise the user experience. You can delete cookies from your browser at any time.

We also use log statistics to analyse traffic and user behaviour on the website, with the aim of improving our webshop.

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Consumer Protection

Read more about your protection as a consumer when paying via PensoPay:
https://pensopay.com/mere/forbrugerbeskyttelse/

 

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Complaints

If you wish to file a complaint, please contact:

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside Denmark, complaints can be submitted via the EU Commission’s online complaints platform: ec.europa.eu

When submitting a complaint, please state our e-mail: thomas@2ned.dk and our webshop address: www.2ned.dk